Heating plate (small):12CM / 4.7. Heating plate (large):15CM / 5.9. Mug (3" - 3.5" diameter).Heating hat size:14 X 8CM / 5.5" X 3.1". It takes approximately 15-25 days (USA), 20-25 days(CA, AU, UK), other country 20-35 days. The sale of this item may be subject to regulation by the U. Food and Drug Administration and state and local regulatory agencies. Or replace item for you free of charge. We care about our valued customers and understand the concerns and frustrations you might have, and will try our best to resolve the issues. Thanks in advance for your patience! During the duty time, we can give you a quick respond. If we are out of work , please kindly be patient and considerable to give us a little more time. We will contact you and solve the problems soon when we get back for working. Thank you so much for your cooperation! The item "5 In 1 Digital Heat Press Machine Transfer Sublimation T-Shirt Mug Plate new" is in sale since Thursday, June 30, 2016. This item is in the category "Business & Industrial\Printing & Graphic Arts\Screen & Specialty Printing\Heat Transfer\Presses". The seller is "greenmed666" and is located in Chino, California. This item can be shipped worldwide.